At Solitera, we value your privacy and we are committed to protecting your personal data. The purpose of this Policy is to provide you with information about how and why Solitera collects and processes your personal data when you visit this website (regardless of where you visit it from) and/or when subscribe to any of our published white papers, inquire about our services, take part in a survey or otherwise interact with us through this website.

This Privacy Policy applies only to the Solitera Sites. This Privacy Policy does not apply to any websites managed, maintained, and/or hosted by third parties not directly affiliated with us that you may visit, e.g., via a link provided through the Sites or on a website maintained by any third party. We do not control the privacy policies of other websites to which we may provide hyperlinks. We encourage you to learn more about the online privacy and data security policies of third-party websites directly from such third parties, as their policies may differ from ours.


PLEASE REVIEW THIS PRIVACY POLICY AND THE TERMS OF USE CAREFULLY. BY SUBMITTING YOUR INFORMATION TO US OR BY USING THE SITES, SOLITERA WILL ASSUME THAT YOU HAVE READ, UNDERSTOOD, AND CONSENT TO THE USES DESCRIBED IN THIS PRIVACY POLICY.
If you do not consent, you should not access or use the Sites and you should not submit your Personal Data to us.

Please note that this website is not intended for children, and Solitera does not knowingly collect data relating to children. If you are younger than 16, you may not register with or use this website. If you think that we may have unintentionally collected data relating to a child, please write to us at info@soliterasoftware.com


Revisions to this Privacy Policy
We may periodically update this Policy to comply with privacy regulations, describe new website features, products or services we offer and how it may affect our use of information about you.

Contact Detail

Name: Solitera Software Ltd.
Email address: info@soliterasoftware.com

The Personal data we collect about you

Personal data, means any data or information about an individual from which that person can be identified. It does not include data where your identity has been removed (anonymous data). We may collect, use, store, and transfer different types of personal data about you which we have grouped together as follows:

Contact data which includes your postal address, email address(es) and telephone numbers. Identity Data which includes your first name, last name, title, gender, birth date and job title. Marketing and communications data which includes your preferences in receiving marketing from us, and your communication preferences.

Profile Data includes your username and password, preferences, feedback and survey responses. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Usage Data includes information about how you use our website. We may use the above personal data to form a view on what we think you may want or need, or what may be of interest to you.

You will receive marketing communications from us if you have requested information from us or purchased services from us, or if you have provided us with your details when you entered a survey or registered for an event or a promotion, and, in each case, you have not opted out of receiving that marketing. You can tell us not to contact you with marketing communications either at the point such information is collected or by following the unsubscribe instructions in any communication sent to you. You can also exercise this right at any time by contacting us using the contact details at the end of this Privacy Policy. Please note that where you opt out of receiving marketing messages, this will not delete other personal data we hold on you.

We do not collect personal data about you other than the information which you voluntarily provide to us through this site to fulfil the purpose of your request such as to subscribe to a newsletter. We do not collect any Special Categories of Personal Data about you (this mean details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data or any information about criminal convictions and offences).

Please note that we will get your express opt-in consent before we share your personal data with any company outside the Solitera and frog Design groups for marketing purposes.


How we collect your personal data
Direct interactions. You may give us your Identity, contact and Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Fill in a form on this website (such as the one on our ‘connect with us’ page)
Create an account on our website (such as on our ‘career opportunities’ page)
Subscribe to any publications (such as our ‘white papers’)
Request marketing to be sent to you; or
When you give us some feedback

Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that when you disable or refuse cookies, some parts of this site may become inaccessible or may not function properly. With respect to cookies and data analytics which are captured when you visit our website, please refer to our cookies policy at the following link: https://www.soliterasoftware.com/cookie-policy.php

Third party analytics providers. We receive technical data (standard internet log information and details of visitor behavior) from Google Analytics about visitors to this website. This information does not identify anyone. To opt out of being tracked by Google Analytics across all websites visit: http://tools.google.com/dlpage/gaoptout


How we use your personal data
We will use Personal Data only in ways that are compatible with the purposes for which it was collected or subsequently authorized by you. We will take reasonable steps to ensure that Personal Data is relevant to its intended use, accurate, complete, and current. This Section provides additional information on how we use your Personal Data.

We use information about you to provide, maintain, personalize and improve our services, to provide customer and technical support and to deliver information to you and support your requests, including support, marketing and administrative messages.

We may use information we collect to send you news and information about our services and to communicate with you about products or services. You may opt out of receiving promotional emails or text messages from us by following the instructions in those emails or text messages. If you opt out, we may still send you non-promotional communications, such as messages about your account or our ongoing business relations.

We may also use information about you (i) to track and analyse trends and usage in connection with our services; (ii) to protect our rights or property; (iii) to compare information for accuracy; (iv) to verify your identity; (v) to investigate and prevent fraud or other illegal activities; and (vi) for any other purpose disclosed to you in connection with our services.

Additionally, we use information that we collect about you or that you provide to us, including any Personal Data:

  • To provide you with information, products or services that you request from us.
  • To fulfil any other purpose for which you provide it.
  • To carry out our obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection.
  • To notify you about changes to our services or any products or services we offer or provide though them.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences.

We may use third-party service providers to process and store Personal Data in the United States and other countries. See Section 13 below for more information on our policies regarding international transfer of your Personal Data.

We may combine Personal Data about you that we have collected from different sources, for example, by combining publicly available information from various sources (e.g., LinkedIn and others) to help analyse sales opportunities.


Disclosures of your personal data

Our policy is not to share the Personal Data we collect with third parties other than as specified below, or unless a user expressly consents to our sharing of certain information with a specified third party.

We will never share any Sensitive Personal Data with any other third party unless you have explicitly consented to such disclosure.

With your consent. We may share Personal Data about you for any lawful purpose to which you have expressly consented or directed, or to fulfil the purpose for which you provided the Personal Data to us.

To Our Business Partners and Vendors. We work closely with certain business partners and vendors and we may provide Personal Data to our business partners and vendors so that they can offer or provide services to you. For example, we may provide Personal Data to our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you. We may also engage third party companies and individuals for any of the following: to provide customer and technical support; to facilitate the Sites; to provide the Sites or portions of the Sites on our behalf; to perform related services, including without limitation, maintenance services, database management, fulfilment, web analytics, and improvement of the features or functionality; or to assist us in analysing how the Sites are being used.

It is our policy to only share Personal Data with contractors, service providers and other third parties who are bound by contractual obligations to keep Personal Data confidential and use it only for the purposes for which we disclose it to them. Under certain circumstances, you may avoid having us share your information with our business partners and vendors by not granting us permission to share your information. Not granting us permission to share your information with our business partners or vendors may limit your access to their services through the Sites.

Compliance with Law and Protection of Solitera and Others. We may release Personal Data when we believe, in our sole discretion, that release is appropriate:

  • To comply with any court order, subpoena, law or legal process, including to respond to any government or regulatory request
  • To enforce agreements, we may have with you.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers or others.
  • To prevent activity that we believe, in our sole discretion, may be or may become illegal, unethical, or legally actionable (including exchanging Personal Data with other companies and organizations for fraud protection).

Business Transfers. As we continue to develop our business, we may buy, sell, or share assets in connection with, for example, a merger, acquisition, reorganization, sale of assets, or bankruptcy. In such transactions, Personal Data about our users is often a transferred business asset. If Solitera itself or substantially all our assets are acquired, Personal Data about our users may be one of the transferred assets.

Aggregate Site Use Information. We may release aggregate and anonymized / pseudonymized Personal Data to advertisers and other third parties in order to promote or describe use of the Sites.


International Transfer

We are committed to complying with applicable laws, regulations and mandatory government standards regarding the protection of Personal Data.

Since we are a global organization, Personal Data and any additional information submitted may be used globally in connection with employment, business processes within Solitera, or communicating with our clients. Therefore, Personal Data may be transferred to other Solitera entities worldwide, where it will be processed in accordance with this Privacy Policy and laws that are applicable in each country.

If we transfer your Personal Data out of your jurisdiction, we will implement suitable safeguards to ensure that your Personal Data is protected.


Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


Collection of information by third party sites

Like many other commercial websites, our site contains links to other sites whose information collection practices may be different than ours. Users should consult the other sites’ privacy policies, as we do not have any control over any information that may be submitted to, or collected by, such third parties.

Although we employ security measures to prevent unauthorized access to information we collect online, we cannot guarantee the privacy of personal data you transmit over the web, or that may be collected in transit by third parties, including any consultants that provide services to us.


How Long We Retain Your Personal Data For

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.


Your Legal Rights

Under certain circumstances and depending on your location you have rights under applicable data protection laws in relation to your personal data. The following descriptions provides you with more information about these rights if you are a European Union citizen which Solitera will respect regardless of where you visit this website from:

  • Request access to your personal data
    • This right enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing such personal data. In order to comply with your request, we may ask you to verify your identity.
  • Request correction of your personal data
    • This right enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data that you provide to us.
  • Request erasure of your personal data
    • This right enables you to ask us to delete or remove personal data where there is no good reason for us to continue processing it or where applicable law requires erasure. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data
    • If there is something about your circumstance that makes you want to object to processing on this ground as you feel it adversely affects your fundamental rights and freedoms, please contact us. In some instances, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing your personal data
    • This right enables you to ask us to suspend the processing of your personal data in the following scenarios:
    • if you want us to establish the data’s accuracy;
    • where our use of the data is unlawful, but you do not want us to erase it;
    • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
    • you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
    • Request transfer of your personal data

    We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

  • Right to withdraw consent

    • You have the right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

    If you wish to exercise any of the rights set out above, please contact us info@soliterasoftware.com


    Process for responding

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.